Contact Us

We welcome your thoughts and suggestions! If you have any questions, comments, or concerns, please feel free to contact us. All phone calls and emails are returned by our consumer support team which is located at our headquarters in Chicago, IL, ensuring that your inquiry will be answered thoroughly, by someone who knows everything about our products. Please note, that due to the holiday our offices will be closing early on 11/26 and will reopen on Friday 11/28 from 8:30am CST - 4:00pm CST.

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US Corporate Headquarters
Due to the holiday, the AVEX office will be closed on Thursday 11/28 and Friday 11/29. However, if there’s an urgent issue on Friday 11/29 then feel free to reach out to us via email at as we will be responding to emails from 9am – 2pm CST. Happy Holidays!
Ignite USA, LLC
Attn: Avex Customer Service
954 W. Washington Blvd.
MC 37, 7th Floor
Chicago, IL 60607
Media Contact
Megan Grabow