Mugs, Bottles, Replacement Lids

We go to great lengths to create a truly superior product, but we also know that on occasion, things happen. As such, we back our products with the Avex Limited Lifetime Guarantee against any manufacturing defects in materials and workmanship.

The Avex Limited Lifetime Guarantee applies to mugs, bottles and replacement lids purchased and used in the United States and Canada only.

Normal wear and tear, such as dents, scratches and paint chips, accidental damage including dropped product, product misuse and improper cleaning/care are not covered under the Avex Limited Lifetime Guarantee. Accessories, including straws and brushes, are not included. To review the complete policy, click here.

You must fill out the form below in order to have your claim reviewed. We will respond to your inquiry within 3 – 5 business days. * If you are not able to submit a picture, you may ship the product back to us for review. All shipping charges will be the responsibility of the consumer.